Mat6 Responsible Gaming – Play Smart
At mat6, we believe healthy entertainment starts with self-awareness and good self-control. This page provides guidance and tools to help you enjoy your gaming experience in a balanced, safe, and responsible way.
If you or someone you know needs help, don't hesitate to reach out for professional support.
What is mat6's commitment to responsible gaming?
Mat6 is fully committed to providing a safe and responsible entertainment environment for all users in Malaysia. We understand that for some individuals, gaming can become more than just entertainment – and we take that responsibility seriously.
Our responsible gaming policy goes beyond meeting regulatory requirements — it's a core value of our platform. Every feature we build takes user wellbeing into account, not just the gaming experience itself.
We provide a range of self-control tools that users can access at any time through their account settings. Users are also encouraged to take breaks and set healthy boundaries around their gaming activity.
How do you identify risky gaming behaviour?
Self-awareness is the first step. Learn to recognise the early signs that your gaming habits may be starting to affect your daily life.
You find yourself spending more time playing than planned, or playing to the point where you're neglecting work, family, and social responsibilities.
Playing with money meant for essential expenses, borrowing money to play, or chasing losses by continuing to play.
Feeling restless, irritable, or anxious when not playing; or playing as a way to escape life's problems, stress, or negative feelings.
Hiding gaming activity from family members or friends, or prioritising gaming over social relationships and activities you previously enjoyed.
Repeatedly trying to cut down or stop playing but failing to do so; or feeling the need to increase bet amounts to get the same level of satisfaction.
Being preoccupied with past losses and continuing to play for revenge; or making gaming decisions based on emotions rather than sound judgement.
If you identify two or more of the above signs in yourself, we encourage you to use the self-control tools available or seek professional help.
How to set time limits, budgets, and self-control measures
Mat6 offers several self-control tools accessible directly through your account. These tools are designed to help you stay in control of your gaming activity.
Available control tools
- Deposit limit: Set daily, weekly, or monthly limits on the amount you can deposit into your account. Limits take effect immediately and can only be decreased right away, or increased after a 24-hour waiting period.
- Session time limit: You can set a time limit for each gaming session. The platform will display a reminder when the time limit is approaching or has been reached.
- Cool-off period: Step away from the platform for 24 hours, 7 days, or 30 days. During this period, you won't be able to access your account for any gaming activity.
- Self-exclusion: If you feel you need a longer break, you can apply to be excluded from the platform for a period of 6 months to 5 years.
- Budget advice: Before setting a deposit limit, we recommend considering your monthly income, fixed expenses, and the amount left over strictly for entertainment.
To activate any of these control tools, log in to your account and go to the settings section, or contact our support team.
Minor protection
Mat6 takes the protection of children and minors very seriously. Our platform is intended for users aged 18 years and above only. We use a range of measures to ensure that minors are unable to access our services.
During registration, all users are required to confirm that they are at least 18 years of age. The platform reserves the right to request identity verification at any time, and may suspend or close any account found to belong to an underage individual.
Steps we take
- Age verification during the new account registration process.
- Ongoing monitoring to identify suspicious usage patterns.
- Immediate account closure if suspected to be owned by an underage user.
- No promotions targeted at minors or underage individuals.
- Parents and guardians concerned about their children potentially accessing the platform are welcome to contact us for guidance on parental control software.
Maintaining life balance and getting help
Online gaming should be just one small part of a balanced and fulfilling life. Here are some tips to help you maintain a healthy balance:
- Set a dedicated budget for entertainment and stick to it – treat it like any regular leisure expense, such as going to the cinema or dining out.
- Don't play when you're tired, stressed, upset, or going through major personal problems.
- Make sure gaming doesn't interfere with your sleep, work, family relationships, or daily responsibilities.
- Take regular breaks while playing and make sure you're keeping up with other activities you enjoy offline.
- Remember that gaming outcomes are random and no strategy can consistently guarantee a win.
- Play for fun — don't play hoping it will solve your financial problems.
Professional support resources
If you or someone you know needs support, the mat6 support team is here to help. We also recommend seeking assistance from a mental health professional or licensed counsellor if you feel that your gaming habits have become a serious issue in your life.
Contact the mat6 support team for help activating self-control tools or to discuss any concerns:
Email: [email protected]
For frequently asked questions, visit FAQ page us. All conversations related to responsible gaming are kept strictly confidential.
Play safe with mat6
If you're ready to continue your responsible entertainment experience, log in to your account to activate gaming limits. Or check our FAQ page for more information.